URBAN COLLECTIVE POLICIES
YOUR APPOINTMENT IS VERY IMPORTANT AND IS RESERVED ESPECIALLY FOR YOU!
THE FOLLOWING POLICIES ARE IN PLACE TO ENSURE ALL GUESTS CAN BE ACCOMMODATED.
-
LATE - ARRIVING 15+ MINUTES AFTER YOUR SCHEDULED APPOINTMENT WILL BE CONSIDERED LATE AND WILL NEED TO BE RESCHEDULED. DUE TO THE DEMAND ON TIME, A LATE FEE OF 50% OF THE BOOKED SERVICE IS DUE BEFORE BOOKING A FUTURE APPOINTMENT.
-
CANCELATION POLICY - PLEASE PROVIDE 3 DAYS NOTICE WHEN CANCELING AN APPOINTMENT. LESS THAN 3 DAYS NOTICE WILL BE CHARGED 50% OF THE BOOKED SERVICE AND IS DUE BEFORE BOOKING A FUTURE APPOINTMENT.
-
NO CALL NO SHOW - IS FAILURE TO CANCEL AN APPOINTMENT AND/OR FAILURE TO ARRIVE. A NO SHOW FEE OF 100% OF THE BOOKED SERVICE IS DUE BEFORE BOOKING A FUTURE APPOINTMENT. THE TOTAL COST OF THE BOOKED APPOINTMENT IS NON-REFUNDABLE, IF THE SERVICE WAS PREPAID IN THE CASE OF A NO CALL NO SHOW.
PLEASE RESCHEDULE YOUR APPOINTMENT IF:
-
YOU ARE SICK OR HAVE A FEVER.
-
HAVE BEEN IN CONTACT WITH ANYONE WHO IS SICK.
-
PLEASE KNOW, YOU WILL KINDLY BE ASKED TO GO HOME IF YOU ARRIVE TO YOUR APPOINTMENT AND SEEM SICK AND WILL BE CHARGED WITH THE APPROPRIATE CANCELATION FEE.
-
CHILD & ADDITIONAL GUESTS
WE UNDERSTAND HOW IMPORTANT IT IS TO CARVE OUT TIME FOR YOURSELF. THIS IS WHY WE HAVE CHOSEN TO BE A CHILD FREE SALON. PLEASE DO NOT BRING ANY ADDITIONAL GUESTS WITH YOU, INCLUDING CHILDREN, TO YOUR APPOINTMENT. NO EXCEPTIONS.
LASTLY
SERVICES ARE NON-REFUNDABLE.
WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE.
FULL PAYMENT IS DUE AT TIME SERVICES ARE RENDERED.