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URBAN COLLECTIVE POLICIES

YOUR APPOINTMENT IS VERY IMPORTANT AND IS RESERVED ESPECIALLY FOR YOU!

THE FOLLOWING POLICIES ARE IN PLACE TO ENSURE ALL GUESTS CAN BE ACCOMMODATED.

  • PLEASE WEAR A MASK THAT WRAPS BEHIND THE EARS.

  • LATE - ARRIVING 15+ MINUTES AFTER YOUR SCHEDULED APPOINTMENT WILL BE CONSIDERED LATE AND WILL NEED TO BE RESCHEDULED. DUE TO THE DEMAND ON TIME, A LATE FEE OF 50% OF THE BOOKED SERVICE IS DUE BEFORE BOOKING A FUTURE APPOINTMENT. 

  • CANCELATION POLICY - PLEASE PROVIDE 3 DAYS NOTICE WHEN CANCELING AN APPOINTMENT. LESS THAN 3 DAYS NOTICE WILL BE CHARGED 50% OF THE BOOKED SERVICE AND IS DUE BEFORE BOOKING A FUTURE APPOINTMENT. 

 

  • NO CALL NO SHOW - IS FAILURE TO CANCEL AN APPOINTMENT AND/OR FAILURE TO ARRIVE. A NO SHOW FEE OF 100% OF THE BOOKED SERVICE IS DUE BEFORE BOOKING A FUTURE APPOINTMENT. 

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Succulents on Windowsill

PLEASE RESCHEDULE YOUR APPOINTMENT IF:

  • YOU ARE SICK OR HAVE A FEVER. 

  • HAVE BEEN IN CONTACT WITH ANYONE WHO IS SICK. 

    • PLEASE KNOW, YOU WILL KINDLY BE ASKED TO GO HOME IF YOU ARRIVE TO YOUR APPOINTMENT AND SEEM SICK AND WILL BE CHARGED WITH THE APPROPRIATE CANCELATION FEE.

CHILD & ADDITIONAL GUESTS 

WE UNDERSTAND HOW IMPORTANT IT IS TO CARVE OUT TIME FOR YOURSELF. THIS IS WHY WE HAVE CHOSEN TO BE A CHILD FREE SALON. PLEASE DO NOT BRING ANY ADDITIONAL GUESTS WITH YOU, INCLUDING CHILDREN, TO YOUR APPOINTMENT. NO EXCEPTIONS.

Spa and Wellness
Plants and Pottery

LASTLY

SERVICES ARE NON-REFUNDABLE.

 

WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE.

FULL PAYMENT IS DUE AT TIME SERVICES ARE RENDERED. ​​